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Call Centre Solution

Combining the features of your phone and CRM system can be a powerful tool in improving the effectiveness and efficiencies of your sales or service organization.

Unifying your SugarCRM and Trixbox PABX system will help sales reps close sales opportunities effectively, and provide the best possible customer service.

Trixbox IP-PBX Software Solutions for SMBs trixbox® is an IP-PBX software solution designed for small and medium-sized businesses. With trixbox® Pro Standard Edition (SE), Enterprise Edition (EE), Call Center Edition (CCE), and Unified Agent Edition (UAE) trixbox Pro is all about choice! All editions are available at a low per-month cost or an affordable lifetime license fee

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iZeno Professional service team can assist you and your organization in making your PABX system integrates seamlessly with web-based CRM systems such as SugarCRM.

Incoming calls initiate screen pops and lookups based on Caller ID, providing call centre agents with information that makes them more informed, and able to better handle customer enquiries.

Business Benefits:

Increase Productivity

For example have Deal-Size ($) Alert, Improved Screen Pops, Click to Call, and integrated call recording increase agent productivity so they spend less time researching and more time closing.

Increase Agent Accountability

With automated call logging with CRM and PABX integration, managers have clear visibility into their agents’ activities. Managers can easily view an agent’s calls back and forth with contacts, call back times, and recordings to determine how effective an agent is. With this integrated call and opportunity data, the possibilities are endless.

Management & Reporting Features

With integrated call and contact information stored in the CRM, managers now have access to better reporting and can manage their agents more effectively. Typical information such as average call-back time, average days to conversion, average calls to conversion and more, all by agent, team and accounts.

Increase Sales Activity

Agents are able to dial out directly from contact records and their call activity is automatically tracked and recorded. This provides dramatic productivity improvements over manual dialing and activity reporting, and because their activity is automatically logged you are given accurate assessments of agent and organizational sales activity, increasing overall agent accountability.

Improve Customer Service

Provided your agents with relevant customer information which enables them to handle calls with greater efficiency and in turn leads to improved customer satisfaction. As a manager, with automated activity logging and advanced reporting options, you get greater visibility into your service organization allowing you to make intelligent business decision all meant to continually improve quality of service.