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SugarCRM

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The World's Leading Open Source CRM Application

SugarCRM, the market leading commercial open source CRM application/CRM Software, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries.

The Key Compelling reasons why more than 50,000 companies and 500,000 users globally adopt SugarCRM are because of the low upftont cost, availability of source codes which make integration easy as well as its flexible deployment options ( Purchase it On Demand or hosted in own data centres/Servers).

iZeno is the only authorised learning partner (5 out of 150 partners) and implementation partner in Singapore and Malaysia.

SugarCRM Capabilities

A Single View of Customer Interactions

Award-winning SugarCRM is a powerful CRM software/CRM solutions that provides a single view of customer interactions across your different lines of business, offering organization-wide intimate understanding of customer requirements and buying patterns. Different from its key competitors that provide the solutions only a hosted model, SugarCRM gives the end user the flexibility to host the solution at their own premise/data centre or subscribe to its on demand services.

SugarCRM Mobile Solutions

With increased focus on use of Smartphone for office mobility, SugarCRM extended its mobile solutions support for iPhone and Blackberry.

Sugar 5.1 has a new wireless HTML client that supports BlackBerry and iPhone smartphones.

Search has been improved to include saved searched as well as deeper search capabilities that allows users to access their most commonly used report and customer data from mobile devices.

The new Sugar solution delivers an improved mobile user interface which makes it more consistent look-and-feel wise to the desktop version, with more modules supported. Mobile workers will therefore not have to think twice when transitioning from their desktops or laptops to their wireless units when they go on the road, thereby making them more efficient.

Best-of-Breed Product Architecture

Multiple Deployment Options: Choose from a variety of deployment options - On Demand, Appliance, or On Premise.
Customizable User Interface: With customizable user interface, including multiple language support, and workflow, Sugar adapts to the user, not the other way round.
Modularity and Customizability: Select modules you need to accomplish your business goals.
100% Visible Source Code: Open source code allows inexpensive customization and support.
Operating System Neutrality: Choose from a variety of operating systems and avoid proprietary vendor lock-in. This gives you freedom, flexibility, choice and speed of implementation.

Using SugarCRM

Role Based Demostration

Click a team member to see how the team at a Sugar-enabled organization optimize their work day.

Sales
Will

Marketing
Sally

Management
Jim

Support
Max

SugarCRM Training Overview

Users adoption has long been the Achilles’ Heel of CRM implementation.

Being appointed as the Authorised Learning Partner of SugarCRM in the region (Singapore, Malaysia, Indonesia and China), iZeno offers a range of programs to ensure Sugar customers are successful with the product. iZeno guaranteed high quality training and exclusive access to the following:

SugarCRM Certified Instructor
SugarCRM Certified Training Materials
Certificate of Completion issued by SugarCRM Inc.

SugarCRM Tracker: Improving and Measuring CRM Adoption Rate

The greatest challenge of any project manager or sponsor of CRM (Customer Relationship Management) Software implementation is to get the user to love it and make using it a daily habit. This is usually achieved by driving true value to the key users by providing them with benefits that they can related to.

Other than that, management also need to monitor the progress of user adoption so that they can take the appropriate action.

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