iZeno - SugarCRM - Customer Relationship Management

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SugarCRM

The World's Leading Open Source CRM Application

SugarCRM, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries.

SugarCRM Tracker

SugarCRM Tracker provide snapshots into system usage that allows managers to see who is actually using the CRM, and which modules may need tweaking to drive complete adoption. For example if there are modules and screens that are being hit on heavily, IT staff can respond by devising more streamlined workflows to catch and prevent performance bottlenecks.

Management / IT Managers can gain access to system usage information in order to obtain increased visibility into CRM utilization and user adoption.

Within both canned and custom reports, follow:

User actions; example:records modified, by user or by team, today or in the last 7 or 30 days
User session activity; examples:users usage metrics today or in the last 7 or 30 days, module usage metrics, by user or by team, today or in the last 7 or 30 days
System performance; examples:memory usage and database roundtrips,slow queries

Screenshots of SugarCRM Tracker Reports

View Page views by modules

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View View top 2 modules used

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View cummulative login time this week
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View Users cummulative login time this week
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View modules used last 30 days
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SugarCRM Mobile Solutions

With increased focus on use of Smartphone for office mobility, SugarCRM extended its mobile solutions support for iPhone and Blackberry.

Sugar 5.1 has a new wireless HTML client that supports BlackBerry and iPhone smartphones.

Search has been improved to include saved searched as well as deeper search capabilities that allows users to access their most commonly used report and customer data from mobile devices.

The new Sugar solution delivers an improved mobile user interface which makes it more consistent look-and-feel wise to the desktop version, with more modules supported. Mobile workers will therefore not have to think twice when transitioning from their desktops or laptops to their wireless units when they go on the road, thereby making them more efficient.

Screenshots of SugarCRM on iPhone

View SugarCRM Main Menu on iPhone

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View SugarCRM Accounts details in iPhone

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View SugarCRM contacts in iPhone
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SugarCRM Training

iZeno offers a variety of courses that help Sales, Support, Marketing and Admin users get the most out of their SugarCRM deployments.

Our professional trainer will work with the users on the key training requirements and provide customized training according to your business processes.

Customers can choose to carry out the training in our training classroom or at the conveniences of their office premises.

Our training includes the following:

End user training for specific roles in the organization

	1.	Sales users
	2.	Marketing users
	3.	Support users

Administrator user training

Developer training

Talk to our training consultants for more details now.

Business Challenges - Why you need a better CRM System

Inefficient Management of Customer Records/History

No centralized repository/system for customer information and history
Marketing department unable to profile customers
Difficult to search and maintain customer data
Inefficient sharing of customer data between Marketing/Sales/Support

Marketing Challenges and Inaccurate ROI Measurements

Unable to track leads response to direct marketing campaigns
No online/automated capture of leads to distribute data entry effort
Poor visibility into business performance

Integration

Existing CRM system is not integrated with other back-end applications and provides limited functionality

Support Challenges

Difficulty in tracking customer request/complaints

SugarCRM Capabilities

A Single View of Customer Interactions

Award-winning Sugar provides a single view of customer interactions across your different lines of business, offering organization-wide intimate understanding of customer requirements and buying patterns.

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