8:00am

Max checks his schedule for the day and looks forward to a productive though busy day.

8:30am

Next, Max pulls up his Cases Home Page to see what case merits his immediate attention.

Max starts work on high priority cases.

11:30am

Receives a new bug report and pulls up the Bug Tracker to assess the case.

2:00pm

Max accesses his Collaboration page after lunch and views his new messages.

3:30pm

Max has replied to all outstanding emails and focuses his attention on updating the company's Knowledge Base to share the latest updates with all this colleagues.

The Knowledge Base fosters organizational learning and creates an easy to access resource base for every one.

5:30pm

Max steps out for a Coffee break. Takes his mobile phone with him.

Sugar allows him to monitor his work via mobile support.

6:00pm

Starts work on updating the Company's Self Service Portal.

The Self-Service portal allows team members to solve problems themselves.

7:30pm

Does some housekeeping, by synchronizing Outlook and Sugar.

8:00pm

A productive day behind him, Max prepares to head home to watch his favorite DVDs.