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SugarCRM

The World's Leading Open Source CRM Application

SugarCRM, the market leading commercial open source CRM application/CRM Software, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries.

The Key Compelling reasons why more than 60,000 companies and 600,000 users globally adopt SugarCRM are because of the low upftont cost, availability of source codes which make integration easy as well as its flexible deployment options ( Purchase it On Demand or hosted in own data centres/Servers).

iZeno is the Gold Partner of SugarCRM and Authorised learning partner in Singapore,Malaysia,Indonesia,China and Taiwan.

SugarCRM Training Overview

Users adoption has long been the Achilles’ Heel of CRM implementation.

Being appointed as the Authorised Learning Partner of SugarCRM in the region (Singapore, Malaysia, Indonesia and China), iZeno offers a range of programs to ensure Sugar customers are successful with the product. iZeno guaranteed high quality training and exclusive access to the following:

SugarCRM Certified Instructor
SugarCRM Certified Training Materials
Certificate of Completion issued by SugarCRM Inc.

SugarCRM Tracker: Improving and Measuring CRM Adoption Rate

The greatest challenge of any project manager or sponsor of CRM (Customer Relationship Management) Software implementation is to get the user to love it and make using it a daily habit. This is usually achieved by driving true value to the key users by providing them with benefits that they can related to.

Other than that, management also need to monitor the progress of user adoption so that they can take the appropriate action.