Support Services

iZeno Support Services team is committed to immediacy in responding to your inquires and providing technical support. In addition to resolving technical problems in implemented solutions, we also provide full support to help maximize the business functionality of our solutions. Our mission is to help you maximize technology spending ROI via productivity and efficiency enhancement.

We provide technical assistance through phone, emails, and/or onsite, depending on the severity level assigned to the problem and the specific support services plan you have purchased with your solution.

When you provide us with timely and accurate information, we are able to restore services and achieve solution delivery goals within the initial time response commitment. Delays and/or insufficient information may prolong problem resolution time.

Support Services shall exclude any rule changes or re-configuration, minor and major software version upgrade and support for third party product(s) related issues.

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• Case Management
• Support Plans