Being appointed as the Authorised Learning Partner of SugarCRM, iZeno offers a range of programs to ensure Sugar customers are successful with the product. iZeno guaranteed high quality training and exclusive access to the following:

• SugarCRM Certified Instructor
• SugarCRM Certified Training Materials
• SugarCRM Certificate of Completion

Our instructors and training materials are updated with each new release or version of SugarCRM to ensure you are receiving the most up-to-date SugarCRM training.

New Schedule for 2010

04 May 2010 (Tues), Singapore : SugarCRM End User Training

25 August 2010 (Wed),Malaysia: SugarCRM Admin Training 

Many of our customers choose to work with us maintain their Linux infrastructure and Oracle database for simple reasons.

We simply take the load off their overstressed IT team.

Typical Customer Pain Points 

Challenge to find someone skilled/versed in Linux OS & Database such as Oracle.
- iZeno support relieves the problem by providing skilled manpower.

- iZeno provides assurance & accountability of manpower skill sets.

Capability uncertainty of new acquired Linux System Administrators or Oracle Database Administrators handling mission critical systems.

-iZeno support team comprises of industrial certified individuals.

-iZeno has Red Hat Certified Engineers & Oracle Certified Professionals acknowledged by principle product vendors themselves.

Fear of experienced in-house Linux system administrators or database administrators going on long medical or annual leave.

- iZeno support complies with Service Level Agreements. “Medical & annual leaves” does not apply.

Lack of up-to-date & experienced Linux system administrators or database administrators to provide consulting & advice to new/existing implementations based on vast exposure.

- iZeno are active partners of principle product vendors like Red Hat & Oracle. Keeping up to date with new products, functions and best practices.

- iZeno support team are experienced with vast exposures of setup and implementation of various magnitude.

High costs of employing industrial certified professionals

- iZeno support service contracts are a fraction to annual salaries of in-house staffing.

Reference: http://www.payscale.com/research/US/Certification=Red_Hat_Certified_Engineer_(RHCE)/Salary

Reference: http://www.payscale.com/research/US/Certification=Oracle_Certified_Professional_(OCP)_DBA/Salary

What does iZeno Support Services do?

- Provides virtual head strength of Linux System Administrators & Oracle Certified Professionals

- Support services is meant to compliment support services from principle vendors. Not to replace them.

Why iZeno and not any other support vendors?

- It’s a requirement for iZeno support team to acquire industrial acknowledged certifications by principle product vendors.

- Most support vendors can only provide manpower certified by 3rd party (usually cheaper) and often these are not industrial recognized.

- Principle product vendors like Red Hat & Oracle trusts iZeno’s capabilities with partnership. Why expose oneself to more uncertainty with other vendors?